Frequently Asked Questions

Got Questions? We’ve Got Answers

A. Virtual Healthcare Assistant Services

Our Virtual Healthcare Assistants can manage a wide range of tasks, including:

  • Patient scheduling and reminders
  • Answering phone calls and emails
  • Insurance verification
  • EHR/EMR updates
  • Medical transcription
  • Billing support and claims follow-up
  • Administrative reports

They help lighten your workload so you can focus on patient care.

All our Medical VAs undergo HIPAA compliance training and are continuously monitored by our operations team to maintain confidentiality, accuracy, and professionalism.

Absolutely! Our VAs undergo a comprehensive 2-week production training with your team to ensure they fully understand your workflows, adapt seamlessly to your systems, and deliver efficient, reliable support from day one.

We offer affordable and flexible pricing plans depending on your office’s needs. Outsourcing with us can save you up to 70% of employment costs compared to in-house staff.

Once you tell us your requirements, we’ll match you with the right VA. You can usually meet your dedicated VA and start working together in as little as 1–2 weeks.

B. Medical Billing & Coding Services

Outsourcing helps reduce costs, improve claim accuracy, and accelerate reimbursements. You save on salaries, training, and overhead—while our experts ensure you get paid faster and more consistently.

Yes! We don’t just monitor claims—we actively appeal denied claims and manage aging A/R recovery to maximize your reimbursements.

We strictly follow HIPAA guidelines, use secure IT systems with encryption, and train our team regularly on data protection. Your patients’ privacy is our priority.

We work with:

  • Solo physicians
  • Independent practice groups
  • Medical clinics
  • Hospitals
  • Urgent care centers
  • Home healthcare providers

Whether small or large, we tailor our solutions to your practice.

Absolutely! Our specialists are experienced in most major billing platforms and can adapt quickly to your preferred system.

We provide flexible options such as percentage-based collections, per-claim pricing, or flat monthly packages—whichever best fits your practice’s needs.

C. Healthcare Training & Education

We offer four in-demand US healthcare certifications:

  • Certified Professional Coder (CPC)
  • Certified Billing and Coding Specialist (CBCS)
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Electronic Health Records Specialist (CEHRS)

Our instructors are CPC-AAPC certified and have decades of industry experience, making them highly qualified to prepare you for real-world healthcare careers.

On average, each course takes about 180–200 hours, which usually works out to around 2–3 months to finish. You have a full year of access to all training materials and reviewers so you can learn at your own pace and review anytime.

Yes! Our programs are delivered online with 24/7 access to modules, making it convenient for both full-time workers and students. We offer 100% online class with live instructors.

We’re proud to have a 90% passing rate, with some students even achieving the highest scores (94%) in certification exams.

While we don’t guarantee employment, we provide career guidance, mock interviews, and industry insights and connect you to our partnered companies to help you transition into the healthcare workforce with confidence.

Yes! We offer convenient and affordable payment options to make education accessible without financial stress.