Doctors spend up to 40% of their time on admin tasks —that’s time taken away from patients. MedStar Virtual Healthcare Assistants change that. From appointment scheduling and insurance verification to follow-ups and billing support, we handle the details so you don’t have to. With specialties in Medical, Dental, Mental Health, and Veterinary practices, we provide the right VA to match your needs.
Dr. Paul runs a thriving medical practice in New York. His biggest challenge? Balancing patient inquiries, scheduling, insurance processing, and billing—all while giving quality time to his patients. That’s where his VA Medical Receptionist and Virtual Biller stepped in. Now, Dr. Paul can focus fully on face-to-face patient care, knowing his VA is managing the admin work with efficiency and professionalism.
Ericah has been with her client since 2021, supporting a busy Dental and Orthodontic practice in New Jersey. When she started, she had no background in dentistry—just a heart to learn and the dedication to serve. Fast forward to today, she’s grown into their trusted Dental Insurance Coordinator, helping the practice stay on top of insurance claims and patient scheduling. With her support, the office runs smoother, and patients enjoy a more seamless experience.
From appointment bookings to insurance breakdowns and treatment plan coordination, our Dental VAs make sure your practice runs as smoothly as a perfect set of braces. They also handle patient follow-ups so no smile gets left behind.
Our Mental Health VAs help therapists and counselors focus fully on their clients by managing session scheduling, client communication, and confidential records. With sensitivity and discretion, they provide the support you need in a trusted, HIPAA-compliant way.
On average, vet practices lose 10–15% of revenue to missed appointments—our VAs help close that gap with proactive reminders.
Our Veterinary VAs assist with client reminders, updating pet medical histories, billing support, and owner communication. They keep your practice organized, so you can devote your time to furry, feathered, and scaly patients.
With MedStar, you’re never left alone to figure things out. Beyond your VA, you’ll have a dedicated account manager who regularly checks in, ensures quality, and provides ongoing support. If your VA needs backup or time off, our team steps in so your operations continue without disruption. We’re here to optimize workflows, solve challenges quickly, and make sure you always feel supported.
Working with MedStar is simple, seamless, and secure. Here’s how we connect you with the right Virtual Healthcare Assistant:
Tell us about your practice, your challenges, and the type of support you need. Whether it’s medical, dental, mental health, or veterinary—we’ll guide you to the right fit.
Based on your requirements, we’ll recommend highly trained VAs with healthcare backgrounds. You’ll have the chance to review profiles and select the same dedicated VA who will work with you long-term.
We help integrate your VA into your practice with training on your systems, communication preferences, and workflow. This ensures a smooth start and a productive relationship from day one.
Your VA works with you daily, supported by MedStar’s account managers and time-tracking system. We ensure HIPAA compliance, accountability, and consistent performance every step of the way.
MedStar has done a tremendous job finding a virtual assistant for me. I started a new dental business in the US and needed help with answering phone calls, setting appointments, and social media management. Their attention to detail and ability to select the right candidates is astounding. Without MedStar, my business would not survive! Thank you so much!
MedStar Virtual Assistant services help me run the practice like having another dedicated employee onsite. I save money on payroll having a reliable virtual biller and receptionist. My onsite office assistant and I focus much better on face-to-face patient care, while the VA is tasked with essential administrative work. I am satisfied with their service! Thank you, MedStar!
MedStar helped us find a virtual assistant, Ericah, who handles calls, insurance verification, billing. Our company would not have grown without Ericah. She is reliable and eager to learn. She started with no dental background and is now coordinator. MedStar provides training and calibration. MedStar is an amazing company, and we are happy to work with them.