Introduction
Our Core Values:
Leadership
Community
Integrity
Commitment
Hardwork
The security of the Patient Health Information of each patient is our top priority. It is required for every Virtual Medical Assistant to undergo training and comply with the HIPAA training requirements on Privacy and Security Protections.
Our Medical Billing Specialists and How They Can Help Your Practice
Keep your mind at ease with your practice billing operation. MedStar end-to-end medical
outsourcing billing services provide maximum reimbursement for our clients while reducing
overall costs. We don’t monitor your account; we actively manage it.
Our medical billing specialists submit claims electronically and increase savings in your practice revenues. Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing. Tracks a claim's progress and speeds up a payer's payment processing time.
If the claim is denied, we ask the insurance company to conduct a full and fair review of its decision. If the case is urgent, we appeal to the insurance companies to speed up the process.
After receiving the Explanation of Benefits (EOB), we post payments from the payers using the billing software. Insurance payments are posted against claims, patients are billed for outstanding amounts, and patient payments are posted against outstanding balances.
Our billing specialist verifies the patient's insurance eligibility to avoid future problems. Insurance eligibility can be verified by accessing the insurance website, through the phone, using automated voice recognition, and using the eligibility checker system of any practice management software.
Our medical billing specialists ensure our client's reimbursement is at its maximum. Our streamlined follow-up system keeps us updated on the status of claims for us to follow up aggressively with insurance companies until the claims are paid. Following up on unpaid claims, denials are immediately evaluated, fixed, and resubmitted for proper reimbursement.
Feeling disappointed over your monthly collected revenue because of Aging Accounts Receivable? We have a dedicated team of specialists for A/R Recovery that actively go after old claims by running aging reports. We call insurance companies regarding any discrepancy in payments if necessary.
MedStar will follow through the providers' enrollment process until they are credentialed, and your practice is reported as in-network.
MedStar Medical Specialties including,
but not limited to:
Small and Large Practices
- Solo Physicians
- Independent Medical Practice Groups
- Physician Groups
- Medical Clinics
- Hospitals
- In-home health services providers
- Urgent Cares
- and more…
Let's Get Started
Why You Should Outsource
- Save Money
Outsourcing some of your office work can save up to 70% of your employment costs. You have no office overhead. - Use Your Time Wisely
Stop doing the daily task you shouldn’t be doing yourself. - Quality Patient Care
Focus on quality patient care and give the rest to your MVA. - Off Workloads
It will reduce your time, daily workloads, and the cost of managing employees.
Why MedStar
Professional Credentials and Trainings
Our virtual billers are bachelor's degree graduates of allied and non-allied healthcare courses based in the Philippines with sufficient knowledge and understanding of Medical Terminology, Practice Management Software, Basics of Medical Insurance, Communication Skills, Customer Service, HIPAA to achieve quality service.
From Train to Work
MedStar is an approved training provider in the US and the Philippines. Our Filipino
graduates are trained and placed to work to become a US standard healthcare specialist:
• Certified Medical Office Administration
• Certified Billing and Coding Specialist
• Certified Professional Coder
• Certified Electronic Health Record Specialist
Compensation
We perform our services based on a percentage of revenue collected. This ensures the goals of both companies are the same to obtain the full financial reimbursement for services provided.
Account Support
We have our dedicated team and an account manager assigned to your practice to communicate with you every step of the way.
HIPAA Compliant
We apply maximum protection and important practices about the privacy of the Patient Health Information (PHI) to meet set security measures, protocols, and standards.
Worker’s Commitment
Our virtual billers are committed to work in a long-term relationship, see consistent performance, and to maintain productive work environment.
Testimonials
“MedStar has done a tremendous job in finding a virtual assistant for me. I started a new dental business in the US and needed help with answering phone calls, setting appointments and even social media management. Their attention to detail and ability to find and select the right candidates for the job is astounding. Without MedStar, my business would not survive! Thank you so much!”
Dr. Himank Gupta
Orthodontist
“MedStar Virtual Assistant services help me run the practice like having another employee onsite. I save money on payroll having virtual biller and receptionist. My onsite office assistant and I focus much better on face-to-face patient care, while the VA is tasked with administrative work. I am satisfied with their service! Thank you, MedStar!”
Dr. Paul Chrzanowski
MD
“MedStar helped us find a virtual assistant, Ericah, who helps us with everyday tasks like answering calls, verifying insurance, and even billing. Our company would not have experienced growth if it was not for Ericah. She is very reliable and very eager to learn. She started with no dental background, and she is now our main insurance coordinator. MedStar helps with training and calibration. MedStar is an amazing company, and we are very happy to work with them.”
Dr. Alvin Aquino
DMD