Virtual Medical Assistant

Medical Virtual Assistant

Virtual Medical Assistant Practice

Let our virtual assistant help your medical practice to save money, low overhead, high flexibility and cost-effective.

Our Core Values:
Leadership
Community
Integrity
Commitment
Hardwork
HIPAA

The security of the Patient Health Information of each patient is our top priority. It is required for every Virtual Medical Assistant to undergo training and comply with the HIPAA training requirements on Privacy and Security Protections.

Our Virtual Medical Assistants and How They Can Help Your Practice

Our VMAA is the ally for the physician’s back-office end on the daily basis performs a variety of administrative work. The duties and responsibilities are to keep the documents organized, maintain files, process patients’ requests, and maintain the financial record system. She secures payer accuracy and performance and deals with many different payers. Here are some of their duties and responsibilities in this position:

  • Account receivables and follow-up denials
  • Process Pre-Authorization
  • Pre-Certification
  • Process referrals
  • Handling correspondence
  • Billing and bookkeeping

Our VMAA is the ally for the physician’s back-office end on the daily basis performs a variety of administrative work. The duties and responsibilities are to keep the documents organized, maintain files, process patients’ requests, and maintain the financial record system. She secures payer accuracy and performance and deals with many different payers. Here are some of their duties and responsibilities in this position:

  • Account receivables and follow-up denials
  • Process Pre-Authorization
  • Pre-Certification
  • Process referrals
  • Handling correspondence
  • Billing and bookkeeping

Our VMS provides real-time administrative aid by virtually connecting during appointments to record all info throughout the patient visit. She is a physician's partner and provides documentation in the practice's electronic health record. Medical scribes focus on the key elements of patient appointments.

  • Assists and navigates the EMR documentation: SOAP notes, pre-charting, Quality Metrics/Critical Care, referrals, and communication management.
  • Extracts the necessary medical information from patient encounters in real time.
  • Utilize templates; format and document HPI, ROS, PE, A&P, and patient instructions

Our VMT documents patients' medical records through physician's voice dictations and turn those into written healthcare records. Here are some more tasks of a medical transcriptionist but not limited to:

  • Listen to the files and accurately convert that into a written document.
  • Edits and reviews the documents to correct any misinterpretations
  • Creating a final product that's verbatim to the audio. Medical transcriptionists provide transcriptions of a physician's voice dictations and turn those into written healthcare records.

Our VMC transforms the healthcare diagnosis, procedures, medical services, and equipment into universal medical alphanumeric codes taken from medical record documentation for reimbursement from the insurance companies.

  • Abstract and analyzes medical records and identifies documentation deficiencies.
  • Reviews and verifies documentation that supports diagnoses, procedures, and treatment results.
  • Audits clinical documentation and coded data to validate documentation supports services rendered for reimbursement and reporting purposes.

Our VMB processes and generates healthcare claims to submit to insurance companies to obtain payment for medical services rendered by providers and provider organizations. Our VMB is knowledgeable and can optimize revenue performance for the physician practice or healthcare organization. Here are some of the responsibilities of our medical billers but not limited to:

  • Preparing and submitting billing data and medical claims to insurance companies.
  • Ensuring the patient's medical information is accurate and up to date.
  • Collecting and reviewing referrals and pre-authorizations.
  • Following up on denied claims, missed payments, and resolving financial discrepancies.
  • Investigating and appealing denied claims.

Let's Get Started

  • Tell us about your office needs

  • We will match it with our highly qualified Virtual Assistant

  • Virtually interview your qualified applicant

  • Meet your dedicated client support group

  • Set an official start date

Why You Should Outsource

  • Save Money
    Outsourcing some of your office work can save up to 70% of your employment costs. You have no office overhead.

  • Use Your Time Wisely
    Stop doing the daily task you shouldn’t be doing yourself.

  • Quality Patient Care
    Focus on quality patient care and give the rest to your MVA.

  • Off Workloads
    It will reduce your time, daily workloads, and the cost of managing employees.

Why MedStar

Professional Credentials and Trainings

Our virtual assistants are bachelor's degree graduates of allied and non-allied healthcare courses based in the Philippines with sufficient knowledge and understanding of Medical Terminology, Practice Management Software, Basics of Medical Insurance, Communication Skills, Customer Service, HIPAA to achieve quality service.

From Train to Work

MedStar is an approved training provider in the US and the Philippines. Our Filipino graduates are trained and placed to work to become a US standard healthcare specialist:

• Certified Medical Office Administration
• Certified Billing and Coding Specialist
• Certified Professional Coder
• Certified Electronic Health Record Specialist

Account Support

We have our dedicated team and an account manager assigned to your account to communicate with you every step of the way.

HIPAA Compliant

We apply maximum protection and important practices about the privacy of the Patient Health Information (PHI) to meet set security measures, protocols, and standards.

Worker’s Commitment

Our virtual assistants are committed to work in a long-term relationship, see consistent performance, and to maintain productive work environment.

Testimonials

“MedStar has done a tremendous job in finding a virtual assistant for me. I started a new dental business in the US and needed help with answering phone calls, setting appointments and even social media management. Their attention to detail and ability to find and select the right candidates for the job is astounding. Without MedStar, my business would not survive! Thank you so much!”

Dr. Himank Gupta

Orthodontist

“MedStar Virtual Assistant services help me run the practice like having another employee onsite. I save money on payroll having virtual biller and receptionist. My onsite office assistant and I focus much better on face-to-face patient care, while the VA is tasked with administrative work. I am satisfied with their service! Thank you, MedStar!”

Dr. Paul Chrzanowski

MD

“MedStar helped us find a virtual assistant, Ericah, who helps us with everyday tasks like answering calls, verifying insurance, and even billing. Our company would not have experienced growth if it was not for Ericah. She is very reliable and very eager to learn. She started with no dental background, and she is now our main insurance coordinator. MedStar helps with training and calibration. MedStar is an amazing company, and we are very happy to work with them.”

Dr. Alvin Aquino

DMD