Virtual Mental Health Assistant

Virtual Mental Health Assistant

Virtual Mental Health Assistant Practice

Don’t let the menial everyday tasks become a barrier to focus on your patient’s mental and well-being

Our Core Values:


The security of the Patient Health Information of each patient is our top priority. It is required for every Virtual Medical Assistant to undergo training and comply with the HIPAA training requirements on Privacy and Security Protections.

Our Virtual Mental Health Assistants and How They Can Help Your Practice

Virtual Mental Health Receptionist

Our VMHR is the first contact for the physician’s office on the daily basis and performs a variety of administrative and clerical tasks. To provide administrative support throughout the organization and complete every administrative assignment to the highest standards.

Here are some of their duties and responsibilities in this position:

  • Answering screening and forwarding incoming phone calls and outgoing calls
  • Scheduling appointments
  • Office daily task
  • Using computer applications
  • Insurance eligibility verification

Virtual Mental Health Administrative Assistant

Our VMHAA is the ally for the physician’s back-office end on the daily basis to perform a variety of administrative work. The duties and responsibilities are to keep the documents
organized, maintain files, process patients’ requests, and maintain the financial record system.

Here are some of their duties and responsibilities in this position but not limited to:

  • Follow-up denials
  • Account receivables
  • Process Referrals, Pre-Authorization and Pre-Certification
  • Handling correspondence
  • Billing and bookkeeping

Virtual Medical Biller

Our VMB processes and generates claims to submit to insurance companies to obtain payment for mental health services rendered by providers and provider organizations. Our knowledgeable virtual medical biller can optimize revenue performance for the physician practice.

Here are some of the responsibilities of medical billers but not limited to:

  • Preparing and submitting billing data and mental health claims to insurance companies.
  • Ensuring the patient’s information is accurate and up to date.
  • Collecting and reviewing referrals and pre-authorizations.
  • Posting and following up on denied claims, missed payments, and resolving financial discrepancies.

Let's Get Started

  • Tell us about your office needs

  • We will match it with our highly qualified Virtual Assistant

  • Virtually interview your qualified applicant

  • Meet your dedicated client support group

  • Set an official start date

Why You Should Outsource

  • Save Money
    Outsourcing some of your office work can save up to 70% of your employment costs. You have no office overhead.

  • Use Your Time Wisely
    Stop doing the daily task you shouldn’t be doing yourself.

  • Quality Patient Care
    Focus on quality patient care and give the rest to your MVA.

  • Off Workloads
    It will reduce your time, daily workloads, and the cost of managing employees.

Why MedStar

Professional Credentials and Trainings

Our virtual assistants are bachelor's degree graduates of allied and non-allied healthcare courses based in the Philippines with sufficient knowledge and understanding of Medical Terminology, Practice Management Software, Basics of Medical Insurance, Communication Skills, Customer Service, HIPAA to achieve quality service.

From Train to Work

MedStar is an approved training provider in the US and the Philippines. Our Filipino graduates are trained and placed to work to become a US standard healthcare specialist:

• Certified Medical Office Administration
• Certified Billing and Coding Specialist
• Certified Professional Coder
• Certified Electronic Health Record Specialist

Account Support

We have our dedicated team and an account manager assigned to your account to communicate with you every step of the way.

HIPAA Compliant

We apply maximum protection and important practices about the privacy of the Patient Health Information (PHI) to meet set security measures, protocols, and standards.

Worker’s Commitment

Our virtual assistants are committed to work in a long-term relationship, see consistent performance, and to maintain productive work environment.


“MedStar has done a tremendous job in finding a virtual assistant for me. I started a new dental business in the US and needed help with answering phone calls, setting appointments and even social media management. Their attention to detail and ability to find and select the right candidates for the job is astounding. Without MedStar, my business would not survive! Thank you so much!”

Dr. Himank Gupta


“MedStar Virtual Assistant services help me run the practice like having another employee onsite. I save money on payroll having virtual biller and receptionist. My onsite office assistant and I focus much better on face-to-face patient care, while the VA is tasked with administrative work. I am satisfied with their service! Thank you, MedStar!”

Dr. Paul Chrzanowski


“MedStar helped us find a virtual assistant, Ericah, who helps us with everyday tasks like answering calls, verifying insurance, and even billing. Our company would not have experienced growth if it was not for Ericah. She is very reliable and very eager to learn. She started with no dental background, and she is now our main insurance coordinator. MedStar helps with training and calibration. MedStar is an amazing company, and we are very happy to work with them.”

Dr. Alvin Aquino