What is a Medical Virtual Assistant (MVA)?
A Medical Virtual Assistant is an allied health professional who provides administrative work support for providers and all healthcare professionals. They can access necessary information remotely from outpatient or ambulatory care facilities; such as medical offices and clinics. An MVA can either be a Medical Virtual Receptionist (MVR) or a Medical Virtual Administrative Assistant (MVAA).
As a Medical Virtual Receptionist, you are the first point of contact for Healthcare Professionals’ office on the hours of their operations. You operate as the front desk of the practice/facility and perform a variety of administrative duties. The Medical Virtual Receptionist is to act as the liaison between the patients and the Healthcare Professional. As an MVR, you must be organized and acquire effective communication skills. Importantly, they have a high quality of clients’ care. Here are some of your duties and responsibilities in this position but
not limited to:
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Answering, screening, and forwarding a busy phone system of incoming phone calls and outgoing calls
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Scheduling appointments using an EMR Software
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Actively using an EMR Software
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Inputting patients’ demographics
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Insurance eligibility verification
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Using computer applications
As a Medical Virtual Administrative Assistant, your overall responsibility is to keep the documents organized and functional for Healthcare Professionals. Here are some of your duties and responsibilities in this position but not limited to:
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Follow up denials
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Account receivables
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Process Pre-Authorization
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Pre-Certification
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Process referrals
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Handling correspondence
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Billing and bookkeeping
General Qualifications
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Proficiency in Microsoft Office Suite
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Hands-on experience with office equipment (e.g. fax, machines, and printers)
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Professional attitude and appearance
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Solid written and verbal communication skills
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Ability to be resourceful and proactive when issues arise
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Excellent organizational skills
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Multitasking and time-management skills, with the ability to prioritize tasks
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Customer service attitude
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Have a pleasant personality
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Stress management skills
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Be able to deal with emergencies in a timely and effective manner